Shipping Policy

Please allow 3-5 business working days to process your order.

After dispatch:

UK: 5-10 working days
Europe: 10-15 working days
US: 10-15 working days 

Middle East: 20-35 working days
Rest of the world: 15-20 working days

Once the item(s) have been dispatched, you will receive an email notification regarding your tracking details in the coming days.

We provide Delivered Duty Paid (DDP) services to a wide range of regions, including North America, Europe, Asia-Pacific, the Middle East, Africa, and South America. Our service ensures all customs duties, taxes, and fees are fully handled for seamless delivery to your destination.

Shipping Address and Personal Details Responsibility:

Customers are responsible for accurately providing their shipping address and personal details during the order process. In the event that incorrect information is provided, Delume holds no responsibility for any delays, misdeliveries, or non-deliveries that may occur. It is essential that customers double-check and verify the accuracy of their shipping address and personal information before finalizing their order.


Refund Policy for Incorrect Information:

If an order has been shipped to an address provided by the customer and the customer subsequently realises that they provided incorrect information, Delume will not issue a refund. We recommend that customers review their order confirmation and tracking information to ensure the accuracy of the provided details.

It is the customer’s responsibility to ensure that all shipping and personal information is correct and up to date. Delume will not be liable for any losses or inconveniences resulting from incorrect information provided by the customer.